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Our Terms & Conditions Explained

When you open an account with maha spin, you're entering an agreement that protects both of us.

Account EligibilityDeposit & Withdrawal RulesData & PrivacyDispute Resolution
maha spin Our Terms & Conditions Explained
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Contact Us About Your Account

Team online

Live Chat

Our support team is live in the lobby chat during lobby hours. They answer questions about account rules, withdrawal status and payment methods. Open your account to access the chat widget in the bottom-right corner.

Email Support

Email our support desk at [email protected] with your account details and a specific question about these terms. We respond within 24 hours on weekdays. Include your account ID for faster processing.

Account Settings

Update your personal information, verify your payment method, or review your account history directly in Settings. Go to your profile icon in the top-right corner, then Account, then scroll to Terms & Limits.

HOW WE PROTECT YOU

Data, Security and Your Account Rights

Account Verification

When you open an account, we verify your identity using the details you provide. This protects you from fraud and ensures your withdrawals go to the right person. Verification is instant for DANA, OVO and GoPay; QRIS may take up to 2 hours.

Data Handling

Your account data—name, payment details, game history—is encrypted and stored on secure servers. We never share your information with third parties for marketing. Your data is kept for as long as your account is active, plus 36 months for regulatory purposes.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and improve the lobby experience. You can adjust cookie settings in your browser; disabling them may affect gameplay. We do not track you outside maha spin.

Account Access Control

Only you can access your account with your username and password. Enable two-factor authentication in Settings to add extra security. If you forget your password, use the Forgot Password link to reset it via email.

Dispute Resolution

If a transaction appears wrong—a deposit not credited, a withdrawal delayed—contact support within 7 days with your transaction ID. We investigate and resolve legitimate disputes within 14 business days.

Request Data Changes

To correct, update or delete your personal information, go to Settings, select Account, then Data Requests. Submit your change and we process it within 10 business days. Some data may be retained for legal compliance.

Frequently Asked About Our Terms

No—these terms are set when you register and remain in effect for your account. We may update them at any time; if we do, we'll notify you by email. You can choose to accept the new terms or close your account. Continued play means you accept the changes.

Account access depends on local law in your region. If you're travelling outside Indonesia, your account may be temporarily restricted. We check your location when you log in; if you're in a restricted area, contact support to confirm eligibility or request a temporary unlock.

Once you close your account, we immediately delete your game history and login credentials. However, we retain your name, payment method and withdrawal records for 36 months to comply with local financial regulations and anti-fraud requirements.

Disputes reported after 7 days are harder to investigate, but we still look into them. If a withdrawal went to the wrong DANA, OVO, GoPay or QRIS account, report it immediately with your transaction ID. We aim to resolve disputes within 14 business days once you contact us.

It means these terms apply fully in Indonesia, but if you access maha spin from a region with different gaming laws, local law takes priority. For example, if your region restricts certain game types, those tables won't appear in your lobby. We adapt your experience to comply with your location.

Click Forgot Password on the login page and enter your email. We send a reset link that expires in 4 hours. Click the link, create a new password and log in. If you don't receive the email, check your spam folder or contact support.

Yes. When you request a withdrawal to DANA, OVO, GoPay or QRIS, we verify your account and payment method before processing. If the transfer fails, the funds return to your account within 2 hours. If money doesn't return, contact support with your withdrawal reference number within 24 hours.